Willis Tower Watson
Space utilisation and resource booking technologies help drive workplace efficiency and employee experience and productivity
Balancing form and function to deliver a brand experience
Project Overview
One of the most important decisions to make while transitioning to an agile work format is desk-sharing ratios. A data-driven approach to this using sensor data allows an unbiased decision to be taken. Often utilisation trends derived from occupancy sensors show a very different picture in comparison to ‘reported usage’ which often overstates resource utilisation. When it comes to workplace planning, WTW’s access to data sets from within its portfolio has helped it to be more objective, resulting in increased efficiency and effectiveness.
- Shift to Activity Based Working
- Integration of technology into the workplace to enhance employee experience and produce data on actual space utilisation
- Creation of self-sufficient “neighbourhoods”
Creation of Self-Sufficient Neighbourhoods
WTW’s new workplace features full desk-level sensor coverage, allowing users to see usage trends and monitor the real-time impact of changes like headcount growth. This allows problems to be anticipated and addressed before they become an issue. With a better understanding of how different locations perform, the user experience improves as well. Users can quickly and easily locate vacant spaces and workstations using intuitive live occupancy displays shown on panels in the workplace or accessed through app interfaces. Users can book facilities in advance using a resource booking technology layer on their phone or other connected devices, thereby improving their experience, which is a crucial aspect while transitioning to an agile workstyle.
The new office design supports ABW settings, shifting from the traditional workplace setup to embrace a fresh perspective to collaboration.
Wayfinding is easy at WTW, thanks to both technology and the creation of “neighbourhoods” within the office. Each “neighbourhood” has its amenities including collaboration spaces, meeting spaces, focus work areas, phone booths, lockers and support facilities. A central Kopitiam styled café and gathering space acts as the connection point for the “neighbourhoods”. This space which has many locally identifiable elements and props has been designed with ‘flexibility’ in mind, so tables have castors to allow for quick and easy reconfiguration.
The SuperTree at Gardens on the Bay was the inspiration for the striking feature wall design at the reception area. Sketches of Singapore’s landmarks and of local streets drawn by a local artist specifically to suit features throughout the office design.
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